Why organisations or projects need a vision, mission and strategy and what this means to first line management
Effective Communication
Motivational Theories and factors
Applying these skills to your project

Project design principles
Project Planning Techniques
Use of objectives and milestones to monitor performance
Project Evaluation and Review Techniques
Non-financial costs and benefits of change

Application of motivational theories to teams and individuals
Overview of factors influencing behaviours
Styles and patterns of behaviour
Techniques to motivate and monitor performance
Employee Engagement

An introduction and overview of Microsoft Project.

Understand the nature and importance of communication
Methods of Communication
Assess own effectiveness in communication

The role of the Leader
Leadership Styles and Behaviours
Using different styles for different people and situations

Why organisations or projects need a vision, mission and strategy and what this means to first line management
Effective Communication
Motivational Theories and factors
Applying these skills to your project

Identify causes of conflict
Stages of Development
Effects of conflict
The managers’ responsibility for minimising and resolving conflict
Ways to create harmony at work and engender a positive atmosphere

Influencing to motivate
Factors influencing work behaviour
Techniques to motivate and monitor performance

Managing the Team and Individual Performance
The purpose and value of formal and informal performance assessment
Roles and Responsibilities in the performance assessment process
SMART Objectives
Measuring performance against standards
Effective Feedback
Causes of poor performance

Understand the forces for change in an organisation
Principles of change management
Use of Gantt Charts, tools for change
Facilitation of effective change