Client services, projects and change

The co-design of client services, projects and change course

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Short Course Programme - Transformation and Change

Client Services Course

Co-design presents a different way of thinking about how to engage and involve stakeholders in service design, project or organisational development and change.

Starting from a view that projects and services are best developed with those that will use or deliver them, the co-design method involves users in the initial project vision, through development and testing to implementation and advocacy.

The Client Services Course will introduce you to the tools and methods of co-design and how you can practically apply then in different scenarios. Case studies will be used to explore the potential and how to overcome challenges along the way.

What will I learn?

  • Understood the history of co-design and the foundation thinking behind the process
  • Appreciated how co-design can be used in different contexts to enable organisational outcomes
  • Considered stakeholder mapping and the different levels of involvement in the process
  • Identified the co-design cycle and the relevant tasks within each stage
  • Explored virtual co-design
  • Considered co-design tools to drive engagement and knowledge sharing
  • Recognised how to apply the right co-design tools to address different scenarios and overcome barriers to co-design development
  • Understood the value and uses of evaluation

How much does it cost?

  • 1 Day
  • Please contact us to discuss in-house pricing

Is this for me?

The course is aimed at leaders and managers developing new services and projects with employees or clients and service users within the public and charity sectors. The course is also relevant to HR and OD professionals involved in facilitating change within an organisation.

See our other short courses.

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Where are we?

Headquarters
Acacia Learning Ltd
26 Havelock Walk
London
SE23 3HG
United Kingdom
Tel: +44 (0) 208 239 1323

Registered Office
308 High Street
Croydon
Surrey
CR0 1NG
United Kingdom

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